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Colt Smith Incense Making Machine
Dhoop Stick Tray
Dhoop Stick Support Pipe
Dhoop Stick Setup Spring
Dhoop Stick Rail Block
Dhoop Stick Rail 15mm
Dhoop Stick Long Die
Dhoop Stick Pushing Panel L Type
Terms and Conditions
Effective Date: 9 July, 2025
1. Introduction
Welcome to coltsmith.in (“Website”, “Site”). This Website is owned and operated by Colt Smith (“We”, “Us”, “Our”). We are committed to protecting the privacy of our visitors and customers (“You”, “Your”).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Website and purchase our products (specifically Incense Making Machine Parts & Raw Materials). Please read this policy carefully. By using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using the Site.
2. Information We Collect
We may collect personal and non-personal information about you in the following ways:
- Personal Data
This includes identifiable information such as your:
- Full name
- Shipping and billing addresses
- Email address
- Phone number
You provide this data voluntarily when placing orders, registering on the Site, subscribing to newsletters, or contacting us.
- Financial Data
We do not directly store or process your card or banking information. All financial transactions are securely handled by third-party payment gateways such as PhonePe, Razorpay, or PayU. These providers use encryption and secure technology. We only receive transaction status (e.g., success or failure).
Please refer to the respective payment gateway’s privacy policy for more information on their practices.
- Derivative Data (Log Data)
Our servers may automatically log information such as:
- Your IP address
- Browser type
- Operating system
- Pages visited
- Date and time of access
- Referring URLs
This data helps us analyze usage trends and improve our services.
- Cookies and Tracking Technologies
We use cookies, tracking pixels, and similar technologies to enhance your browsing experience. These help us:
- Manage shopping cart functionality
- Remember user preferences
- Monitor website traffic and performance
Most web browsers accept cookies by default, but you can modify your browser settings to reject them. However, disabling cookies may affect website functionality.
3. How We Use Your Information
We use the collected information for the following purposes:
- To process and fulfill your orders
- To manage your account and preferences
- To send order updates, invoices, and confirmations
- To respond to customer service queries
- To send marketing and promotional content (opt-out available)
- To improve website performance and customer experience
- To prevent fraud and ensure data security
- To comply with applicable Indian laws and regulations
- To resolve disputes and enforce our terms
4. Disclosure of Your Information
We do not sell, rent, or trade your personal data. However, we may share your information under the following circumstances:
- Legal Requirements
If required by law or in response to legal proceedings, or to protect the rights, safety, and property of others or ourselves, we may disclose your information.
- Third-Party Service Providers
We may share your information with trusted third-party vendors for services such as:
- Payment processing
- Shipping and logistics
- Web hosting and maintenance
- Customer support
- Email delivery
These partners are contractually obligated to protect your information and use it only for the agreed purposes.
- Business Transfers
In the event of a merger, acquisition, asset sale, or reorganization, your data may be transferred to the new entity.
- With Your Consent
We may disclose your data for any other purpose, provided we have your explicit consent.
5. Security of Your Information
We employ industry-standard security measures to protect your personal data. These include:
- SSL encryption during data transmission
- Firewall and access control systems
- Limited access to sensitive data
Despite our best efforts, no system is 100% secure. We encourage users to practice good digital hygiene and report any suspicious activity immediately.
6. Data Retention
We retain your personal data only for as long as necessary to:
- Fulfill the purpose for which it was collected
- Comply with legal and regulatory obligations (e.g., Indian tax laws)
- Resolve disputes
- Enforce policies
Non-personal data may be stored longer for internal analytics.
7. Your Data Protection Rights
Depending on applicable laws, you may have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Correction: Request corrections to inaccurate or incomplete data
- Deletion: Request erasure of your personal data (subject to legal exceptions)
- Withdraw Consent: Opt-out of marketing or other consent-based communication
To exercise any of these rights, please contact us using the information in Section 12. We may request proof of identity for verification purposes.
8. Policy for Children
Our Website is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have collected data from a child without verified parental consent, we will delete it promptly.
9. Third-Party Websites
Our Site may contain links to external websites or services not operated by us. Once you leave our domain, we are not responsible for:
- The content
- Data practices
- Security measures
We recommend reviewing the privacy policies of any third-party websites you visit.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy periodically. When we do, we will revise the “Effective Date” above and post the updated version on this page.
We encourage users to review this page regularly to stay informed of how we protect their information.
11. Governing Law
This Privacy Policy is governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts located in Ahmedabad, Gujarat, India.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:
Address: A35 Nageshwar Estate, Nr Jawahar Chowk Amraiwadi, Ahmedabad, Gujarat, India – 380026
Phone: +91 91736 06848
Email: order@coltsmith.in