Best Discounts
The best discounts this week
Every week you can find the best discounts here.
15%
Original price was: ₹80,000.00.₹68,000.00Current price is: ₹68,000.00.
Colt Smith Incense Making Machine
13%
Original price was: ₹1,600.00.₹1,400.00Current price is: ₹1,400.00.
Dhoop Stick Tray
34%
Original price was: ₹600.00.₹400.00Current price is: ₹400.00.
Dhoop Stick Support Pipe
39%
Original price was: ₹130.00.₹80.00Current price is: ₹80.00.
Dhoop Stick Setup Spring
20%
Original price was: ₹1,500.00.₹1,200.00Current price is: ₹1,200.00.
Dhoop Stick Rail Block
26%
Original price was: ₹400.00.₹299.00Current price is: ₹299.00.
Dhoop Stick Rail 15mm
17%
Original price was: ₹600.00.₹500.00Current price is: ₹500.00.
Dhoop Stick Long Die
25%
Original price was: ₹400.00.₹300.00Current price is: ₹300.00.
Dhoop Stick Pushing Panel L Type
Refund Policy
Effective Date: 9 July, 2025
This policy outlines the conditions and processes for issuing refunds for Incense Making Machine Parts & Raw Materials purchased from Colt Smith. This policy should be read in conjunction with our Return & Exchange Policy.
1. Eligibility for a Refund
A refund may be issued under the following circumstances:
- Approved Returns: You will be eligible for a refund for items that have been returned in accordance with our Return & Exchange Policy and have been approved after our inspection.
- Order Cancellations: A full refund will be issued for orders that are cancelled by the customer before they have been shipped.
- Defective or Damaged Goods: If a product you receive is defective or was damaged during transit. You must provide proof (e.g., photos) for verification upon contacting us.
- Incorrect Items Received: If you receive an item different from what you ordered. This is subject to verification upon return.
2. The Refund Process
- Notification: Once we receive your returned item, it will be inspected. We will then send you an email to notify you of the approval or rejection of your refund request.
- Processing: If your refund is approved, it will be processed within 3 business days. A credit will be automatically applied to your original method of payment (e.g., credit card, bank account).
- Crediting Time: Please allow 7-10 business days for the refund to reflect in your account. Processing times can vary depending on your bank or payment provider.
3. Non-Refundable Items & Costs
The following are generally non-refundable:
- Original shipping costs paid at the time of purchase (unless the return is due to an error by Colt Smith).
- Return shipping costs paid by the customer.
- Items explicitly marked as “Final Sale” or “Non-Refundable”.
- Opened or unsealed raw materials, due to quality control and hygiene standards.
4. Partial Refunds
In certain situations, we reserve the right to issue only a partial refund. This may apply if:
- An item is returned that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
- An item is returned outside the 3-day return window (acceptance of such returns is at our sole discretion).
The amount of the partial refund will be determined after a thorough inspection of the returned item.
5. Late or Missing Refunds
If you believe your refund is late, please follow these steps:
- Check Your Account: First, double-check your bank account or credit card statement to be sure the refund has not been posted.
- Contact Your Bank/Card Provider: Contact your credit card company or bank. There is often a processing delay before a refund is officially posted.
- Contact Us: If you have completed the above steps and still have not received your refund, please contact us at order@coltsmith.in with your order number.
6. Contact Information
For any questions or concerns regarding our Refund Policy, please contact us:
Colt Smith
Address: A35 Nageshwar Estate, Nr Jawahar Chowk Amraiwadi, Ahmedabad, Gujarat, India – 380026
Phone: +91 91736 06848
Email: order@coltsmith.in
Address: A35 Nageshwar Estate, Nr Jawahar Chowk Amraiwadi, Ahmedabad, Gujarat, India – 380026
Phone: +91 91736 06848
Email: order@coltsmith.in